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Rights of Withdrawal

Right of withdrawal

You can withdraw from your contract declaration without stating any reasons within two weeks in either writing (e.g. letter, fax, e-mail) or - if you received the goods before the end of the period of withdrawal - by returning the goods. This period shall start upon the receipt of this policy in writing but not before the receipt of the goods by the customer (in case of repeated deliveries of the goods of the same type not before the receipt of the first part of delivery) and not before we fulfil our duty to provide information in accordance with Sect. 312c, para. 2, German Civil Code, in connection with § 1 para. 1, 2 and 4 German Civil Code-InfoV, as well as our duties in accordance with Sect. 312e para. 1, sentence 1, German Civil Code, in connection with Sect. 3 German Civil Code-InfoV. For compliance with the period of withdrawal, the timely mailing of the withdrawal or return of the goods shall suffice. Declaration of withdrawal shall be addressed to:

Batona Deutschland GmbH
Werinherstraße 45
D-81541 Munich

Tel. +49 89 20 60 66 10
Fax. +49 89 693 660 33

Registered at: Local Court of Munich, Commercial Registry number 159092
CEO: Thomas Witzany


Consequences of withdrawal

In case of an effective withdrawal from the contract, services received by both parties shall be returned and any possible benefits enjoyed (e. g. interests) paid back. If you cannot return the received services in total or in part or can only return them in deteriorated condition, you will have to provide compensation, if applicable. This does not apply if the deterioration of the goods was caused by their inspection as it would have been possible for you in a retail shop for example. Apart form that, you can avoid the obligation to provide compensation for the deterioration of the goods caused by putting them into use according to their determination, by not using the goods as if they were your property and by not doing anything that could affect adversely their value. Goods which can be shipped in parcels shall be sent back at our risk. You will bear the costs of reshipment if the supplied goods correspond to the goods ordered and if the price of the returned goods does not exceed 40 euros, or in case it does, if you did not render the service in return or did not effect a contractually agreed part payment at the time of withdrawal from the contract. Otherwise you can send the goods back free of charge. Goods which cannot be shipped in parcels will be picked up at your address. Payments have to be refunded within 30 days. This period of time shall start for you upon the dispatch of your withdrawal declaration or the goods, and for us upon their receipt.


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